Privacy Policy

Olivia’s Style

Last Updated: October 25, 2026

At Olivia’s Style, we respect your privacy and understand the importance of protecting the personal information you share with us when shopping online. We aim to handle your information responsibly and transparently.

This Privacy Policy describes how information may be collected, used, stored, and shared when you browse our website, place an order, contact our customer support team, or otherwise interact with Olivia’s Style. It also explains the choices available to you regarding your personal information.

If you have questions about this policy or our privacy practices, please contact us using the information provided below.

Olivia’s Style
Edmonton, Alberta, Canada
Email: info@oliviasstyle.com

1. Information We Collect

When you visit our website or purchase products from Olivia’s Style, we may collect information needed to process orders, provide customer support, and operate our online store.

Personal and Contact Details

Depending on your interaction with us, this information may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping or delivery address

Order and Transaction Information

When you place an order, we may collect details such as:

  • Products purchased

  • Order totals and associated charges

  • Selected shipping method

  • Delivery and tracking information

  • Purchase and transaction history

  • Correspondence relating to an order

Payment Information

Payments are processed through third-party payment providers that handle transactions using their own security procedures.

Olivia’s Style does not ordinarily store complete credit or debit card details directly. Depending on the payment method selected, the relevant payment provider may collect and process your payment information in accordance with its own privacy policy and security practices.

Device and Website Activity

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages viewed

  • Time spent on individual pages

  • Interactions with website features

  • Referring websites or traffic sources

Marketing and Preference Information

Where applicable and permitted by law, we may process information relating to:

  • Newsletter subscriptions

  • Marketing preferences

  • Interactions with advertisements

  • Website browsing activity

  • Cookie and consent preferences

2. How We Use Your Information

Olivia’s Style may use personal information to operate our store, fulfil customer orders, and improve the services we provide.

These activities may include:

  • Receiving and processing purchases

  • Confirming orders and payments

  • Organizing shipping and delivery

  • Sending order confirmations and tracking updates

  • Responding to customer enquiries

  • Managing returns, refunds, and order-related concerns

  • Maintaining and improving our website

  • Understanding how visitors use our store

  • Detecting and preventing fraudulent or unauthorized transactions

  • Meeting applicable legal, tax, and accounting obligations

  • Improving our products and customer shopping experience

  • Sending promotional communications where permitted and, when required, with your consent

We seek to collect and use personal information only to the extent reasonably necessary for these purposes or as otherwise permitted by applicable law.

3. Legal Grounds for Processing

The legal grounds for processing personal information may vary depending on your location and the privacy laws that apply.

Where applicable, we may process information on the following grounds:

  • Providing a service or fulfilling a contract: To process your purchase, deliver products, or provide a service you request.

  • Legal compliance: To satisfy applicable legal, regulatory, tax, and recordkeeping requirements.

  • Consent: Where you have given permission for a particular use of your information and consent is required.

  • Legitimate business interests: Where permitted by law, to protect our website, improve our services, prevent fraud, and support our customers.

Where processing relies on consent, you may withdraw your consent subject to applicable law. Withdrawal does not affect processing that occurred lawfully before your consent was withdrawn.

4. When We Share Personal Information

Operating an online store may require us to work with external companies that provide essential services.

We may share relevant personal information with these providers when necessary to complete transactions, deliver products, maintain our website, or support our business operations.

Payment Providers

Payment processors may receive the information necessary to authorize, verify, and complete your transaction.

Shipping and Logistics Companies

We may provide relevant delivery details to postal services, couriers, warehouses, and logistics providers so that your order can be delivered to the correct address.

Suppliers and Fulfilment Partners

Some products may be supplied, packaged, processed, or shipped with assistance from external suppliers or fulfilment partners.

When necessary to complete an order, these partners may receive information such as your name, delivery address, telephone number, and relevant purchase details.

Technology and Business Service Providers

We may rely on external providers for services including:

  • Website hosting and maintenance

  • Ecommerce platform services

  • Payment processing

  • Email and customer communications

  • Website analytics

  • Marketing and advertising

  • Fraud prevention

  • Customer support

  • Website and data security

We do not sell your personal information to third parties.

We aim to limit the information shared with service providers to what is reasonably necessary for their assigned responsibilities.

Information may also be disclosed when required by law, in response to valid legal requests, or when reasonably necessary to protect our rights, customers, or systems.

5. International Data Processing and Transfers

Some service providers, payment processors, technology companies, suppliers, or fulfilment partners used by Olivia’s Style may operate outside your province, territory, or country of residence.

Consequently, personal information may be processed or stored in another jurisdiction as part of providing our services.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used when personal information is transferred or processed internationally.

Privacy protections and legal requirements may differ between jurisdictions.

6. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal requirements.

Retention periods depend on the type of information and the reasons for keeping it.

For example, order records, transaction details, and accounting information may need to be retained for a longer period to meet applicable legal, tax, financial, or recordkeeping obligations.

When personal information is no longer required, we may securely delete it, anonymize it, or otherwise dispose of it appropriately, subject to any legal obligations that require continued retention.

7. Cookies and Similar Technologies

Olivia’s Style may use cookies and similar technologies to maintain website functionality and understand how visitors interact with our online store.

These technologies may be used to:

  • Remember products in your shopping cart

  • Support essential website features

  • Store selected preferences

  • Measure website traffic and performance

  • Understand visitor behaviour

  • Improve navigation and usability

  • Support advertising and marketing activities where applicable

Depending on the technologies used and applicable legal requirements, you may be able to manage your cookie preferences through a cookie banner or consent management tool.

You can also adjust or remove cookies through your browser settings. Please note that restricting certain cookies may affect the functionality of some website features.

8. Protecting Your Personal Information

We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems involved, our safeguards may include:

  • Secure website connections

  • Third-party payment security measures

  • Restricted access to customer information

  • Appropriate account and system protections

  • Monitoring for suspicious activity

  • Measures designed to maintain system security

Although we take reasonable precautions, no online platform, electronic transmission, or data storage method can guarantee complete security.

We therefore cannot promise absolute protection, but we aim to use appropriate safeguards to reduce privacy and security risks.

9. Your Privacy Rights and Choices

Depending on your location and the privacy laws that apply, you may have rights concerning the personal information we hold about you.

Subject to applicable legal requirements and exceptions, these rights may include the ability to:

  • Ask whether we hold personal information about you

  • Request access to your personal information

  • Request corrections to inaccurate or incomplete information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Object to certain processing activities where applicable

  • Request limitations on certain uses of your information

  • Request a copy of certain personal information in an appropriate format

To make a privacy-related request, please contact us at:

Email: info@oliviasstyle.com

We may need to verify your identity before responding to certain requests. Some requests may be subject to legal limitations or exceptions.

If you believe your privacy rights have not been respected, you may also be entitled to contact the relevant privacy regulator in your jurisdiction.

10. Marketing Communications

If you subscribe to promotional communications from Olivia’s Style, or otherwise consent where required, we may send you information about our products and store.

These communications may include:

  • New arrivals and collections

  • Seasonal promotions

  • Discounts and sales

  • Product announcements

  • Special offers

  • Other relevant store updates

You can unsubscribe from promotional emails at any time by following the instructions included in the relevant message.

Unsubscribing from marketing emails does not prevent us from sending essential transactional communications, such as order confirmations, shipping notifications, or messages relating to an existing purchase.

We handle marketing preferences in accordance with applicable privacy and consent requirements.

11. Third-Party Websites

Our website may include links to websites, applications, or services operated by other organizations.

Olivia’s Style does not control the privacy policies, security practices, or content of external websites that we do not operate.

If you access another website through a link on our store, we recommend reviewing its privacy policy before providing any personal information.

12. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children in circumstances where parental or guardian consent is legally required and has not been obtained.

If you believe that personal information belonging to a child has been submitted to us inappropriately, please contact us so that we can review the matter and take appropriate action where necessary.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

Updates may be necessary when:

  • We introduce new products or services

  • Website functionality or operations change

  • We engage additional service providers

  • Privacy laws or regulatory requirements are updated

  • Our information handling practices change

Any revised policy will be published on this page. The date displayed at the beginning of the document indicates when the policy was most recently updated.

We encourage you to review this page periodically to remain informed about how Olivia’s Style handles personal information.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about the way your personal information is handled, you can contact us using the details below.

Olivia’s Style
Edmonton, Alberta, Canada
Email: info@oliviasstyle.com