Terms & Conditions

Terms & Conditions

Last Updated: October 25, 2026

These Terms & Conditions apply to purchases made through the Olivia’s Style website.

By using our website or placing an order, you agree to these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and Cookie Policy.

If you have any questions, please contact us:

Olivia’s Style
Edmonton, Alberta, Canada
Email: info@oliviasstyle.com

1. Applicability

These Terms & Conditions apply to offers, purchases, orders, and agreements made through our website.

By placing an order, you confirm that you have read and accepted these Terms & Conditions.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

2. Product Information

We aim to present our products as accurately as possible, including product descriptions, images, sizing information, specifications, availability, and pricing.

However, some differences may occur. For example:

  • Colours may appear slightly different depending on your screen or device.

  • Product packaging may vary.

  • Minor design or specification differences may occur.

  • Typographical or pricing errors may occasionally appear.

  • Product images may not always reflect the exact scale, appearance, or colour of an item.

We may correct errors or inaccuracies when they are discovered and update product information where necessary.

Nothing in this section affects any rights you may have if a product does not conform to its description or applicable legal requirements.

3. Prices

Prices displayed on our website may change from time to time.

The price displayed during checkout when you place your order will normally be the price applicable to that purchase, subject to any clearly communicated terms and applicable law.

Promotional prices may apply only during a specified promotional period. Discounts, promotional codes, and sale offers may be subject to additional conditions.

We reserve the right to correct clear pricing errors. If a material pricing error affects an order you have already placed, we may contact you before processing the order to discuss the available options.

4. Orders

All orders are subject to acceptance and product availability.

After placing an order, you may receive an automated confirmation email. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has entered fulfillment or that it has been finally accepted.

Where reasonably necessary and permitted by law, we may refuse or cancel an order in circumstances such as:

  • Suspected fraud

  • Unauthorized payment activity

  • Incorrect pricing

  • Product unavailability

  • Abuse of promotional offers

  • Misuse of return or refund procedures

  • Incorrect or incomplete customer information

If we cancel an order after receiving payment, any refund due will normally be returned to the original payment method.

5. Payment

Orders must be paid using one of the payment methods offered during checkout.

Available payment methods may vary depending on your location, device, currency, or payment provider.

Payment processing may be handled by third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

An order may not proceed if payment authorization is unsuccessful or payment cannot be completed.

6. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Processing may take longer during:

  • Promotional campaigns

  • Seasonal sales

  • Public holidays

  • Unusually high order volumes

  • Other exceptional circumstances

Orders are generally not processed on weekends or public holidays.

For additional details, please review our Shipping & Delivery Policy.

7. Shipping and Delivery

After processing, orders are generally delivered within 5–12 business days.

This is an estimated delivery period, not a guaranteed delivery date. Delivery times may be affected by factors including:

  • Shipping carrier delays

  • Customs procedures

  • Weather conditions

  • Public holidays

  • High seasonal demand

  • International transportation

  • Local delivery disruptions

  • Circumstances outside our reasonable control

Some products may be shipped directly from international fulfillment partners or suppliers. Products from the same order may occasionally arrive in separate packages.

For complete shipping information, please review our Shipping & Delivery Policy.

8. Shipping Information Provided by the Customer

Customers are responsible for providing complete and accurate delivery information, including the correct:

  • Full name

  • Street address

  • House or building number

  • Apartment or unit number, where applicable

  • City

  • Province or region

  • Postal code

  • Country

  • Contact information, where requested

If you notice an error after placing an order, please contact us as quickly as possible at:

info@oliviasstyle.com

We cannot guarantee that changes can be made after order processing or fulfillment has started.

We are not responsible for additional costs or delivery problems caused by incorrect information provided by the customer, except where applicable consumer protection law provides otherwise.

9. Returns, Refunds, and Exchanges

Returns and refunds are handled according to our Return & Refund Policy.

Customers may generally request a return within 30 days after receiving their order, subject to the conditions in that policy and applicable law.

Certain products may be excluded from returns for hygiene or safety reasons unless they arrive damaged, defective, or incorrect, subject to applicable legal requirements.

Please contact us before returning any product so that we can provide the appropriate instructions.

10. Order Cancellations

If you wish to cancel an order, please contact us as quickly as possible at info@oliviasstyle.com.

Cancellation may only be possible before an order enters processing or fulfillment.

Once an order has been processed, transferred to a fulfillment partner, or shipped, cancellation may no longer be possible.

If cancellation is no longer possible, you may need to follow the applicable return procedure after delivery.

Any mandatory cancellation or withdrawal rights provided by applicable law remain unaffected.

11. Promotional Offers and Sales

Olivia’s Style may occasionally offer:

  • Seasonal sales

  • Discount codes

  • Promotional campaigns

  • Multi-buy offers

  • Limited-time discounts

  • Special customer promotions

Promotions may be subject to specific start and end dates and additional terms.

Unless otherwise stated, promotions cannot necessarily be combined.

We may change or end a promotional offer where reasonably necessary, subject to any commitments already made and applicable law.

Products purchased during promotions or seasonal sales remain subject to applicable consumer rights and our Return & Refund Policy.

12. Product Availability

Products displayed on our website are subject to availability.

Stock information may occasionally change before our systems are updated.

If an ordered product becomes unavailable, we may contact you to discuss an alternative or arrange a refund for the unavailable item, as appropriate.

We do not guarantee that a particular product, size, colour, or variation will remain available.

13. Complaints and Customer Support

If you experience a problem with a product, order, delivery, or service, please contact us.

Email: info@oliviasstyle.com

To help us review your request efficiently, please include, where relevant:

  • Your order number

  • Your full name

  • A clear description of the issue

  • Photographs or other supporting information

We aim to respond to customer inquiries within 5 business days. More complex cases may require additional time to investigate.

Nothing in this section limits any rights or remedies available under applicable law.

14. Chargebacks and Payment Disputes

If you experience an issue with an order, we encourage you to contact us first so we have an opportunity to investigate and attempt to resolve the matter directly.

However, nothing in these Terms & Conditions prevents you from exercising rights available through your bank, payment provider, or applicable consumer protection laws.

15. Intellectual Property

Unless otherwise indicated, content created for or owned by Olivia’s Style may be protected by applicable intellectual property laws.

This may include:

  • Website text

  • Original product descriptions

  • Branding

  • Logos

  • Graphics

  • Original photographs

  • Marketing materials

  • Website design elements

Content owned by third parties remains the property of the relevant rights holder.

You may not copy, reproduce, modify, distribute, or commercially exploit content protected by our intellectual property rights without permission, except where permitted by law.

16. Acceptable Use of Our Website

You may not use our website in a way that:

  • Violates applicable law

  • Attempts to gain unauthorized access to our systems

  • Interferes with website functionality

  • Introduces malicious software

  • Attempts to commit fraud

  • Misuses promotions, payment systems, or customer accounts

  • Infringes the rights of other parties

Where reasonably justified and permitted by law, we may restrict access to our website if misuse is suspected.

17. Privacy

Personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we process it, how it may be shared, and what privacy rights may apply to you.

For privacy-related questions, contact:

info@oliviasstyle.com

18. Limitation of Liability

To the extent permitted by applicable law, Olivia’s Style is not responsible for indirect or unforeseeable losses arising from circumstances outside our reasonable control.

Such circumstances may include delays or disruptions caused by:

  • Shipping carriers

  • Customs authorities

  • Severe weather

  • Transportation disruptions

  • Third-party service outages

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Nothing in this section removes mandatory rights or remedies available to consumers under applicable law.

19. Third-Party Services

Our website may rely on third-party providers for services such as:

  • Payment processing

  • Shipping

  • Website hosting

  • Analytics

  • Customer communication

  • Marketing

  • Order fulfillment

We may also provide links to third-party websites.

Third-party providers and websites may operate under their own terms and privacy policies. We encourage you to review those policies where relevant.

20. Governing Law and Consumer Rights

These Terms & Conditions are subject to applicable laws governing our business and your purchase.

Depending on your location, you may also benefit from mandatory consumer protection rights under the laws of your province, territory, country, or other jurisdiction.

Nothing in these Terms & Conditions is intended to remove, exclude, or restrict rights that cannot legally be waived or limited.

21. Changes to These Terms & Conditions

We may update these Terms & Conditions when necessary.

Reasons for updates may include:

  • Changes to our services

  • Changes to our business operations

  • Changes to payment or fulfillment processes

  • Legal or regulatory developments

  • Updates to our website

The latest version will be published on this page.

The date at the top of the page indicates when these Terms & Conditions were most recently updated.

Changes will apply as permitted by applicable law. Any rights or obligations arising before an update will be handled in accordance with the applicable terms and legal requirements.

22. Contact Information

For questions regarding these Terms & Conditions, an order, or our services, please contact:

Olivia’s Style
Edmonton, Alberta, Canada
Email: info@oliviasstyle.com